Upped Events will only charge you for your product after the staff-member hands you your drink or item. If you were given the wrong item or want a refund for any other reason, please take this up with the staff-member or manager at the venue. Since Upped is not the owner, operator, or manager of the staff-member who served the item, we can’t directly process refunds for them.
But, if you have problems with the Upped platform, please let us know at firstname.lastname@example.org. We promise we’ll write back!